Question 1

How long do I have warranty on my Wastoren® cabinet?

Accepted Answer

For purchases made from 1 June 2024 onwards, a commercial warranty of 5 years shall apply. For purchases made before this date, the applicable warranty period was 2 years. This commercial warranty is separate from, and in addition to, the statutory rights to which you are entitled as a consumer. We are convinced that you will enjoy your Wastoren&reg; cabinet for a long time after this period!

Question 2

How can I cancel or return my order?

Accepted Answer

Would you like to cancel your undelivered order? No problem, just give us a call or send us an email.If the goods have already left our warehouse or if you have already received the order and still want to cancel it, you have the right to cancel the order up to 14 days after receipt without giving any reason. Please contact us within 14 days of receiving the goods to coordinate the return. If you exercise your right of cancellation, the goods will be returned to us with all accessories supplied and - as far as possible - in their original condition and packaging. If the product or packaging is damaged more than is necessary to view the product, we can pass on this depreciation of the product to you. So treat the product with care and ensure that it is properly packed when returned. Products that have already been built up cannot be returned.Once we receive the return notification, we will contact you as soon as possible to handle the process. The return costs are &euro;75 and are your responsibility. Once we have received the returned items in good condition, we will refund the purchase value of the returned goods including the shipping costs if applicable (minus the return costs of &euro;75) within 14 days after receiving your return. When only a part of the order is returned, we do not reimburse the shipping costs. The refund will be processed using your original payment method.

Question 3

I have received a defective product. What do I do now?

Accepted Answer

We are very sorry to hear that and would like to solve this as soon as possible. Please send us an email with photos of the damage and the article that is defective (see article numbers in the manual). We will contact you at the latest the next (working) day to find a suitable solution.

Returns, cancellations & warranty

Returns & warranty

Returns, complaints & warranty